Terms & Conditions

PLEASE READ THESE TERMS OF SALE CAREFULLY BEFORE PLACING YOUR ORDER ONLINE AND RETAIN A COPY OF THESE TERMS OR YOUR INVOICE FOR FUTURE REFERENCE. FOR SUPPLY AND SERVICE AGREEMENT PLEASE CLICK HERE .

1. Format of the Contract
1.1 These terms of sale apply to all goods supplied by Quick Response CCTV Ltd, whose registered office is at 32 Willis Avenue, Sutton, SM2 5HS. Registered in England and Wales No. 06648531 (the "Supplier", or "we", or "our").
1.2 Any order placed by you for goods advertised on our website is an offer by you to purchase the goods selected in your order. No contract exists between you and us for the sale of any goods until we have received your order and accepted it (which we may do at our discretion).
1.3 We will send you an order acknowledgement shortly after you place your order, notifying you that we have received your order. This acknowledgement is not notification that we have accepted your order.
1.4 If we accept your order, we will notify you by email that we have accepted it prior to dispatch of the goods. If we cannot accept your order (for example (but without limitation) because the goods are found to be unavailable) we will notify you by telephone or email.
1.5 In the event that, after we accept your order, we discover that the goods ordered are unavailable or that there was a pricing error on our website in respect of the goods ordered, we reserve the right not to supply the goods ordered and to offer you a refund or alternative goods in accordance with conditions 2.2 to 2.4 below.
1.6 The contract is subject to your right of cancellation (see condition 7 below).
1.7 We have the right to terminate the contract if the price of the goods is not received from you in cleared funds (in accordance with condition 3.1).
1.8 The Supplier may change these terms of sale without notice to you in relation to future sales.

2. Description and price of the goods
2.1 The description and price of the goods you order will be as shown on the Supplier´s website at the time you place your order.
2.2 If after acceptance of your order we discover within 14 days of such acceptance that all of the goods are unavailable, we may terminate the contract and refund or re-credit you within 7 working days for any sum that has been paid by you or debited from your credit card for those goods. In these circumstances, we will inform you as soon as possible.
2.3 If within 7 days of our acceptance of your order we discover that some but not all of the goods are unavailable, we will no longer supply those unavailable goods. In these circumstances we will contact you detailing the goods that are unavailable and offer you the option of cancelling the whole order or amending your order to substitute the unavailable items with alternative goods. If you have not cancelled the order within 14 days of receipt of such notice, we will deliver the available goods in accordance with condition 4 below. We will refund or re-credit you for any sum that has been paid by you or debited from your credit card in respect of the unavailable goods or cancelled order (if you have cancelled it).
2.4 Every effort is made to ensure that prices shown on the Supplier´s website are accurate at the time you place your order. If prior to concluding the contract a pricing error is found in respect of any or all of the goods you have ordered, we will notify you as soon as possible detailing the mis-priced goods and offering you the option of:
2.4.1 placing a new order at the correct price for those goods;
2.4.2 cancelling the whole of your order; or
2.4.3 cancelling your order for the mis-priced goods and reconfirming your order for the correctly priced goods.
If, within 14 days of receipt of our notice to you, you have not responded by selecting one of the available options at conditions 2.4.1 to 2.4.3 above then:
(a) if all of the goods you have ordered are found to be mis-priced, the entire order will be cancelled automatically and the Supplier will refund or re-credit you for any sum you have paid for those goods; or
(b) if only some of the goods you have ordered are found to be mis-priced, our contract with you continues and we will deliver the correctly priced goods but we will not be obliged to supply you with the mis-priced goods. In these circumstances we will refund or re-credit you for any sum you have paid for the mis-priced goods.
2.5 To avoid any doubt, where goods are unavailable and you order alternative goods from us, or where goods have been mis-priced and you subsequently order such goods at the correct price, these terms of sale shall apply to the order and the supply of the relevant goods, whether the order is placed through our website or otherwise.
2.6 In addition to the price, you may be required to pay a delivery charge for the goods, details of which are clearly displayed on our website at the point that you place your order.
2.7 Grade A and B Goods are "Factory Reconditioned" to the Manufacturers original specification. All goods supplied are 30 day high street store (30 days) returned products. With grade A and B stock there is always a chance that there may be a minor cosmetic mark, Considering the price however these are considered to be very minor and will not affect performance of the product.

3. Payment
3.1 Payment for the goods and delivery charges can be made by any method shown on the Supplier´s website at the time you place your order. Payment shall be due before the delivery date and time for payment shall be a fundamental term of this agreement, breach of which shall entitle the Supplier to terminate the contract immediately.
3.2 There will be no delivery until cleared funds are received (with the exception of business accounts where we have agreed credit facilities with you).
3.3 Payments shall be made by you without any deduction whatsoever unless you have a valid court order requiring an amount equal to such deduction to be paid by the Supplier to you.

4. Delivery
4.1 The goods you order will be delivered to the address you give when you place your order, except that some deliveries are not made outside the United Kingdom.
If after your order has been dispatched you require your order to be delivered to an alternative address a charge of £10 will be required. (A redirection approval is subject to your order and account status)
4.2 Orders placed before 5.00 pm on a working day will be processed that day and will be delivered as per the requested delivery option provided no additional security checks are required and all stock items are available. (A working day is any day other than weekends and bank or other public holidays.)
4.3 If delivery cannot be made to your address for reasons under the Supplier´s control the Supplier will inform you as soon as possible.
4.4 If you deliberately fail to take delivery of the goods (otherwise than by reason of circumstances under control of the Supplier) then without prejudice to any other right or remedy available to the Supplier , the Supplier may:
4.4.1 store the goods until actual delivery and charge you for reasonable costs (including insurance) of storage; or
4.4.2 sell the goods at the best readily obtainable price and either (a), where you have not already paid for the goods in question, account to you (after deducting all reasonable storage and selling expenses) for any excess over the price you agreed to pay for the goods or charge you for any shortfall below the price you agreed to pay for the goods or (b), where you have already paid for the goods in question, account to you (after deducting all reasonable storage and selling expenses) for any proceeds received.
4.5 If you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations the Supplier shall refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. On exercising your right to cancel you shall be required to return the goods to the Supplier. Should you fail to return the goods, the Supplier reserves the right to deduct any direct costs incurred by the Supplier in retrieving the goods as a result of such failure.
4.6 Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, the Supplier will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, the Supplier will inform you of any delay as soon as possible and will give you the option of cancelling your order at this point.
4.7 Upon receipt of your order you will be asked to sign for the goods received in good condition. If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as "UNCHECKED". Failure to do so may affect any warranty claims that you make thereafter.

5. Risk
5.1 The goods are at your risk from the time of delivery.
5.2 Ownership of the goods shall not pass to you until the Supplier has received in full (in cash or cleared funds) all sums due to it in respect of:
5.2.1 the goods, and
5.2.2 all other sums which are or which become due to the Supplier from you on any account.
5.3 The Supplier shall be entitled to recover payment for the goods even though ownership of any of the goods has not passed from the Supplier.

6. Business Customers
6.1 If you are a business customer until ownership of the goods has passed to you, you must:
6.1.1 store the goods (at no cost to the Supplier) separately from all your other goods and goods of any third party in such a way that they remain readily identifiable as the Supplier´s property;
6.1.2 not destroy, deface or obscure any identifying mark or packaging on or relating to the goods; maintain the goods in satisfactory condition and keep them insured on the Supplier´s behalf for their full price against all risks to the reasonable satisfaction of the Supplier. On request you shall produce the policy of insurance to the Supplier; and
6.1.3 hold the proceeds of the insurance referred to in condition 6.1.2 on trust for the Supplier and not mix them with any other money, nor pay the proceeds into an overdrawn bank account.
6.2 If you are a business customer your right to possession of the goods shall terminate immediately if:
6.2.1 you have a bankruptcy order made against you or make an arrangement or composition with your creditors, or otherwise take the benefit of any statutory provision for the time being in force for the relief of insolvent debtors, or (being a body corporate) convene a meeting of creditors (whether formal or informal), or enter into liquidation (whether voluntary or compulsory) except a solvent voluntary liquidation for the purpose only of reconstruction or amalgamation, or have a receiver and/or manager, administrator or administrative receiver appointed of its undertaking or any part thereof, or a resolution is passed or a petition presented to any court for your winding up or for the grant ing of an administration order in respect of you, or any proceedings are commenced relating to your insolvency or possible insolvency; or
6.2.2 you suffer or allow any execution, whether legal or equitable, to be levied on your property or obtained against you or you are unable to pay your debts within the meaning of section 123 of the Insolvency Act 1986 or you cease to trade; or
6.2.3 you encumber or in any way charge any of the goods.

7. Your right of cancellation
7.1 You have the right to cancel the contract at any time up to 3 days after you receive the goods (see below). Please note that this policy has some limitations and does not apply to business customers.
7.2 To exercise your right of cancellation, you must give written notice to the Supplier by hand, post or the enotes section of our website, giving details of the goods ordered and (where appropriate) their delivery. Notification by phone is not sufficient.
7.3 Except in the case of faulty or misdescribed goods, if you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to the Supplier at your own cost. The goods must be returned to the address shown within the Returns on Line section of the Supplier's website. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit. In the case of faulty or misdescribed goods the Supplier shall, after receiving notification in accordance with condition 8.4, 8.5 or 8.6, either collect the goods from you or ask you to return the goods to the Supplier in accordance with the Supplier's Returns procedure (see condition 12 below).
7.4 Once you have notified the Supplier that you are cancelling the contract, the Supplier will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods.
7.5 Except in the case of faulty or misdescribed goods, if you do not return the goods as required, the Supplier may charge you a sum not exceeding the direct costs of recovering the goods.
7.6 You do not have the right to cancel the contract if the order is for computer software which has been unsealed by you, or for consumable goods which, by their nature, cannot be returned, save where a fault is discovered which could not have been discovered otherwise than by unsealing the goods.

8. Warranty
8.1 All new goods supplied by the Supplier are warranted free from defects for 12 months from the date of supply (unless otherwise stated). This warranty does not affect your statutory rights as a consumer. If new goods develop a defect during the 12 month warranty period, you should follow the Supplier's Returns procedure (see condition 12 below). In the event of a valid claim for a defect in the new goods, where clauses 8.4 or 8.5 do not apply, the Supplier will (at its option) either:
8.1.1 replace those goods, if the Supplier has available the same goods at the same price;
8.1.2 repair those goods; or
8.1.3 refund or re-credit you the sum you have paid for the relevant goods within 30 days of the date that the relevant goods are returned in accordance with the Supplier's Returns procedure (see condition 12 below).
8.2 Wherever possible, previously used or owned goods ("Used Goods") will be highlighted as being so used on the Supplier´s website at the time you place your order. All Used Goods supplied by the Supplier are warranted free from defects for 90 days from the date of supply (unless otherwise stated). Grade B stock carries a 30 day warranty. This warranty does not affect your statutory rights as a consumer. If Used Goods develop a defect during the 90 day warranty period, you should follow the Supplier's Returns procedure (see condition 12 below). In the event of a valid claim for a defect in the Used Goods, the Supplier will (at its option) either:
8.2.1 replace those Used Good(s), if the Supplier has available the same Used Goods(s) at the same price;
8.2.2 repair the Used Good(s); or
8.2.3 refund or re-credit you the sum you have paid for the relevant Used Good(s) within 30 days of the date that the relevant Used Good(s) are returned in accordance with the Supplier´s Returns procedure (see condition 12 below).
8.3 The warranties in conditions 8.1 and 8.2 above do not apply to any defect in the goods arising from fair wear and tear, willful damage, accident, negligence by you or any third party, use otherwise than in accordance with its intended use, failure to follow the manufacturer's or Supplier´s instructions, or any alteration or repair carried out without the Suppliers prior written approval.
8.4 If the goods supplied to you are damaged in transit, you should notify the Supplier in writing via email or phone within 7 working days of receipt of the goods (please note that this is 48 hours for our business customers) and return the goods to us in accordance with our returns policy (see condition 12 below). Once we have verified the fault, we will issue you with (at your discretion) a replacement or full refund via your original payment method and reimburse your reasonable return carriage costs. This does not affect your rights under clauses 8.1, 8.2 and 8.5.
8.5 If the goods supplied to you are faulty or incomplete on arrival (whether or not they were damaged in transit), you must notify us within 28 calendar days (please note that for our business customers, this is 14 calendar days) of receipt of the goods and return the goods to us in accordance with our returns policy (see condition 12 below). Once we have verified the fault, we will issue you with (at your discretion) a replacement or full refund via your original payment method and reimburse your reasonable return carriage costs. This does not affect your rights under clauses 8.1 and 8.2.
8.6 If the goods supplied to you develop a defect while under warranty or you have any other complaint about the goods, you should notify the Supplier in writing via the enotes section of the website, as soon as possible, but in any event within 14 days of the date you discovered or ought to have discovered the damage, defect or complaint.

8.7 If there is a discrepancy with the goods supplied to you, you should notify the supplier in writing via the eNote section on the website within 14 days of receipt of the goods.

9. Limitation of Liability
9.1 Subject to 9.2 below, if you are a consumer the Supplier shall not be liable to you for any loss or damage in circumstances where:
9.1.1 there is no breach of a legal duty owed to you by the Supplier or by its employees or agents;
9.1.2 such loss or damage is not a reasonably foreseeable result of any such breach;
9.1.3 any increase in loss or damage resulting from breach by you of any term of this contract.
9.2 Nothing in these conditions excludes or limits the liability of the Supplier for death or personal injury caused by the Supplier´s negligence or fraudulent misrepresentation.
9.3 If you are a business customer the Supplier shall not be liable to you for any indirect or consequential loss or damage (whether for loss of profit, loss of business, depletion of goodwill or otherwise), costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with this agreement.
9.3.1 loss of business; loss of data; loss of profits; loss of goodwill; loss of anticipated savings or loss of revenue even when advised of the possibility; or
9.3.2 any indirect or consequential losses, liabilities or costs.
9.4 If you are a business customer then the aggregate liability of the Supplier (whether in contract or for negligence or breach of statutory duty or otherwise howsoever) to you for any loss or damage of whatsoever nature and howsoever caused shall be limited to and in no circumstances shall exceed the price of the goods in question.

10. Data Protection
The Supplier will take all reasonable precautions to keep the details of your order and payment secure but unless the Supplier is negligent, the Supplier will not be liable for unauthorised access to information supplied by you.

11. Images
Product images are for illustrative purposes only and may differ from the actual product. In any case they are copy righted either to us or our suppliers and under no condition can be copied edited or used on other websites withour written permission.

12. Returns
12.1 For all details of the Supplier´s returns policy and procedures please visit the returns page. 
12.2 In particular, please note that any items returned to us which you claim to be faulty or incomplete are checked and verified by our technicians. Any returned items that are found not to be faulty or incomplete will be returned to you and we shall be entitled to charge you for the return carriage costs via your original payment method. In the event that your credit card has expired, or is declined we will hold the item(s) until full payment has been made for the return carriage.
12.3 Any items that you return to us are at your own risk, therefore we strongly advise all our customers to take reasonable care when returning any items to us for example, by ensuring the goods are correctly addressed, adequately packaged, and carried by a reputable carrier.

13. Governing Law and Jurisdiction
These terms of sale and the supply of the goods will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from the contract.

14. Price Comparison Information The price comparison information displayed at ebuyer.com is derived from software owned by a third party. Whilst the information is understood to be correct and is provided in good faith to assist you and enhance your shopping experience Quick Response CCTV accepts no responsibility for inaccurate or incomplete information. Quick Response CCTV does not warrant that product descriptions, pricing, editorial commentary or any other content displayed by it and derived form the price comparison software is accurate, complete, reliable, current or error-free. Quick Response CCTV does not accept responsibility for the content or services of any other websites which appear within the price comparison information displayed or for any goods purchased from such websites. The price comparison information displayed is checked daily and updated. You can check the accuracy of the data by visiting the sites referred to and should consider doing so in circumstances where price is a critical purchase factor.

15. Protecting Your Security
To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases.

By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

During security checks we may ask for additional information or documentation to help support the data you supplied.

Service Agreement

1. Purpose of the system:
1.1 The system is designed to reduce the risk of loss or damage to your premises so far as this can be done by the use of the equipment mentioned on your quote or invoice. However we do not guarantee that the system cannot be removed, tampered with or made to stop working by either you or any unauthorised person. If this happens, we are not responsible for any losses you may suffer directly or indirectly. 1.2 Although we source all our equipment from high standard manufacturers and distributors, we cannot guarantee that the system will work continuously and without errors, in particular where interruptions or errors are due to something beyond our reasonable control. 1.3 We do not know the value of your premises or its contents and the purpose of this agreement is not to act as insurer of your premises or your contents.

2. Our guarantee to you:
2.1 We guarantee that we will repair faults and replace parts in the system free of charge within 3 months from the start date of this contract. This guarantee does not apply to equipment previously installed at your premises. 2.2 The guarantee does not apply to faults cause by the followings: (a) Incorrect adjustment or positioning by you or others of CCTV cameras, monitors, video recorders, multiplexers, micro processors, keyboards, entry panels, alarm panels, motion detectors or settings as such. (b) Work carried out by police or any other authority. (c) Consumable items of all kinds. There is only 1 year warranty on LEDs.

3. Our liability to you:
3.1 We accept that we must make sure that the system is of satisfactory quality and is suitable for the purpose mentioned in condition 1 and that the system will meet with the description provided before it was installed. We must also make sure that the installation will be performed in a skilful and competent manner. We confirm that we are entitled to sell the system to you. 3.2 We accept responsibility for death or personal injury that is directly caused by our failure to take reasonable care or skill. We also accept responsibility for liability for any fraud perpetrated by our staff. For other liabilities resulting from our negligence, the maximum amount we will pay is £5000. If you would like us to increase this limit, an extra charge will have to be paid, so that we can arrange the appropriate insurance to cover us for the extra liability, the level of which has to be agreed. 3.3 Apart from the responsibilities accepted by us in condition 3.2, in all other situations we do not accept responsibility for any indirect loss which depends on us having special knowledge of your affairs which we would not normally know, even if the loss is due to our fault. 3.4 We are not responsible for the following: (a) Loss due to the fact that equipment or cabling not supplied by us is connected or is installed near to the system. In particular in wireless systems. (b) Delays, interruptions or suspensions in providing the services, which are due to any other person (including you), thing or event which we could not reasonably be expected to prevent. (c) Losses in relation to systems installed at your premises prior to the date of this agreement arising before our completion of site survey. (d) Loss due to the acts or neglect of any other person including you, your staff, the police, or other authorities or individuals. (e) Losses due to you failing to follow our recommendations in condition 6, or given at anytime for additions, repairs or any other work required for the system. (f) Losses outside the purpose of the system in condition 1. (g) Where equipment is damaged or lost in transit, unless you notify us within 3 days from the date the system was dispatched to your premises. (h) Damage unavoidably caused to decorations, fittings and the like at the premises as a result of the installation of the system or providing our service. 3.5 Our responsibility stops if the agreement is brought to an end or the services are suspended under condition 10. We are not responsible if we choose to leave the system at your premises after termination.

4. What you must do:
4.1 You may need the approval from the fire service, council, the police or other authorities to allow us provide our services. You must: (a) Make necessary agreements with these authorities (b) Provide any information they need (c) Pay for the relevant approval or permissions (d) Inform them of changes to your situation (e) If any approval is amended or terminated, you must inform us as soon as you find out. 4.2 You must also do the following: (a) Give us full access to your premises so that we may provide our services with ease and without delays. You must also supply a reasonable level of lighting and scaffolding, hoists or other suitable lifting equipment if required. (Maximum installation height of 5m.) (b) Provide and maintain a dedicated 240 Volt AC un-switched power supply to each part of the system with sound and safe electrical earthing. (c) Provide information about you, your premises and any other relevant information so we can provide the service. You must inform us if your situation changes. (d) Use your best efforts to make sure that your premises and any equipment you provide are safe and without risk for our employees and contractors. (e) When you place your order you must also tell us the location of any concealed pipes and wires which may affect the system’s performance. (f) Pay your telephone, broadband and utility bills which the system requires so that the services are not affected. There will be a charge for resetting the settings. (g) Keep any CCTV lenses, monitors, DVRs, sensors, switched and other electrical devices clean and free from dust and grime to enable them to work satisfactory. (h) Operate the system according the instructions and manuals given to you on the installation date. Our staff will always leave the documents with you when the system is delivered. (i) Be responsible and compensate us against all liabilities, claims, losses or expenses we suffer if caused: (i) Because you or others have damaged or not used the system in accordance with the operating manual; (ii) As a result of the connection of a system or device that is not supplied by us or as a result of events referred to in condition 3. (j) Tell us at once: (i) Of any faults or effects to the system (ii) If any part of the system is damaged or stolen; (iii) If anyone tampers with the system; (iv) If the system has been subjected to any unusual operating conditions.

5. What you must not do:
5.1 You or others must not move or interfere with the system under any conditions. 5.2 You must not transfer or assign any of your rights or obligations under this agreement.

6. Our recommendations to you:
6.1 Because of the purpose of the system in condition 1, the limits of the guarantee in condition 2, and the limits of our responsibility to you in condition 3, we strongly recommend that you should take out separate insurance to cover your premises, its contents and your staff. 6.2 Where we have to remove the equipment for repair or warranty claims, we recommend that you use rental equipment meanwhile to ensure your system functions as normal and without interruptions. This is strongly recommended for CCTV cameras and alarm detectors. 6.3 We recommend that you insure the system from the time it is delivered to you.

7. What we do:
7.1 For new system installations we agree to supply and install the equipment as agreed and mentioned in your invoice. 7.2 For systems already at your premises: (a) Unless you tell us otherwise we assume that the system, the wiring and the cabling associated with it, comply with all the relevant standards and in full working order. (b) If you wish us to carry out a test on the existing system, a charge will apply. This initial test will enable us to find out if there are problems with the cabling or if parts of the system are not working properly. (c) If an initial test is not carried out we cannot confirm that all parts of the system are in full working order and we reserve the right to carry out a full test on the system at any time (condition above applies) if problems arise. (d) If we struggle to get the new system working using the parts of your old system (damaged or wear and tear), you should pay the extra charge involved in the process. (e) We will not be able to confirm that cables and wiring which have been installed within the fabric of the building, or buried underground, conform to the relevant standards. 7.3 According to our maintenance package agreement we will carry out routine inspection visits to the system during normal office hours. There would be an extra charge if you require us to visit you on a particular time, unless this is covered by the service level you have chosen. 7.4 In case of a system failure depending on your maintenance package, we will repair the system free of charge. If the parts are covered by our guarantee in condition 2, we will repair or replace the parts; otherwise the relevant discount will be offered depending on your chosen maintenance package. You must pay for all other works and visits (condition 8 and 9).

8. Cost to you:
8.1 You are responsible for the charges on the invoice given to you. You must make sure the payment is cleared as agreed. Failure to clear payments on time may result in a fine (£90) for the first 30 days and 30% per year thereafter. 8.2 You must also pay an extra charge when the following apply: (a) Faults are caused by you, or any other person, thing or event which we could not reasonably be expected to prevent. (b) You ask us to change the system or we need to change it because of changes to the premises (ie. To adjust the position of cameras, detectors, DVRs, Monitors and the like). (c) You ask us not to carry tests on any parts of the system which involves us in additional work. (d) You break one of the conditions of this agreement. (e) You ask for help under guarantee on condition 2, but the guarantee does not apply. (f) Your service level agreement specifies a charge for the given service. (g) You have asked us to visit your premises outside normal working hours, unless this is covered by the service level you have chosen. (h) The system needs inspecting, resetting, repairing, replacing, reconfiguring or reprogramming in circumstances where: (i) Your actions or failures, or those of anyone else other than us mean we need to inspect or make repairs or replace parts of the system. (ii) There was a telephone or broadband fault or crash. (iii) There were fluctuations in the mains electricity supply or the activation of a circuit breaker. (iv) You install software upgrades or any other software on any computer or networks that are connected to the system (v) Any computer, IT network or other infrastructure or facility provided by you or others which is connected to the system fails or is corrupted. (vi) Adverse weather conditions or industrial atmosphere cause damage to the system. (vii) A full inspection of wires and continuity test is required. 8.3 Unless we agree to do so the charges do not include any work involving carpet laying, concealing cables, redecorating, plastering, painting, building or carpentry work. 8.4 Whilst we will make every reasonable effort to work with you or others, any interruptions or delays caused by you, your staff, customers or others may result in additional charges. 8.5 You will also be charged extra if you fail to provide full access to the areas where our engineers carry out the service; or if you fail to provide reasonable level of lighting or scaffolding (as referred to in condition 4), as result of which we incur extra time or expense. 8.6 Unless we have installed the system, you are responsible for the transportation cost, from and to the premises.

9. Payments:
9.1 You must pay your invoice in full and in maximum of two instalments. (Except finance plans.) 9.2 You must pay the initial deposit before we can process your order. The amount of the deposit is the equipment part of your invoice. The remaining amount on the invoice must be paid before or on your installation date. On the final date cheques and bank transfers can only be accepted prior to previous agreements. 9.3 One off payments must be paid by cash, cheque or bank transfer. 9.4 Yearly maintenance service charges are paid annually in advance via Direct debit or cheque. 9.5 You must pay the extra charges under condition 8 within 14 days of the invoice date or our request for payment. 9.6 You must pay all other amounts within 30 days of the date of your invoice. 9.7 Even if the system has been delivered to your premises and installed there, the entire system including cabling remains our property until the initial charges for the equipment and installation has been paid in full. Until then: (a) You must take good care of the system for us; and (b) Without prejudice to any other rights we may have, we may enter your premises and repossess the system without any obligation to make good the premises. 9.8 We expect you to pay promptly. If payment is overdue, we will charge you interest, from the date of our invoice according to condition 8.

10. Termination of your agreement:
10.1 We may end this agreement by giving at least one month notice at any time. 10.2 You may end your yearly service agreement by giving us at least one month notice in writing to expire at the end the fixed period or on a subsequent anniversary of the start date. 10.3 We may either end or suspend this agreement for a period we consider appropriate if any of the followings apply: (a) You fail to make payments as agreed under condition 9. (b) You commit a serious breach of this agreement. (c) If you change your premises in such way that we believe it is no longer practical for us to carry on providing our services.

11. General:
11.1 Data Protection act 1998. We may pass on the information you have given to us under this agreement to any police, credit reference or debt collection agencies. 11.2 If you have made this agreement together with someone else, you are liable both jointly and individually to us. 11.3 We may employ others to carry out our tasks. This will not reduce your rights under this agreement. If we incur liability to a sub-contractor or other third party in relation to the services which is in excess of our liability under condition 3, you shall indemnify us against that excess. 11.4 We intend that all conditions of this agreement are in this document. You can refer to our website for general terms and conditions. 11.5 If you want to change the conditions of this agreement, it must be done in writing and signed by you and us. 11.6 If we do not insist on the strict condition of this agreement, we may still enforce all the conditions against you on other occasions. If you break a condition and we do not take any action against you, it does not mean that we will not take any action against you if you break it again or continue with the same breach without putting it right. 11.7 All diagrams, drawings, literature, data sheets, drawings, dimensions, weight and the like which accompany our specification (all of which we reserve the right to alter without notice) are intended to present a general idea of the products described and are approximate only and in no case constitute a condition. 11.8 This agreement is governed by the laws of England and Wales and the parties submit to the exclusive jurisdiction of the English courts. 11.9 If a court finds that part of this agreement is not enforceable but can be kept separately from the rest of the agreement, this will not affect the remainder of the agreement.

Issue 1 - 01/10